Privacy Policy – Protmix Foods LLP

At Protmix Foods LLP, we value your trust and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase on our website (www.protmixfoods.com) or any of our affiliated platforms.

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1. Information We Collect

We may collect the following types of information to provide you with the best service experience:

a. Personal Information

When you place an order or register on our website, we may collect details such as:

• Full Name

• Email Address

• Phone Number

• Billing & Shipping Address

• Payment Information (processed securely via third-party payment gateways)

b. Non-Personal Information

We may collect non-identifiable data such as:

• Browser type, device, and operating system

• IP address and location

• Pages visited, time spent, and site usage patterns

This information helps us improve our website performance and user experience.

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2. How We Use Your Information

Your information is used to:

• Process and fulfill your orders

• Send order updates, invoices, and shipping details

• Respond to customer queries and support requests

• Improve our products, services, and website content

• Send promotional offers and updates (only if you have opted in)

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3. Data Protection & Security

We use industry-standard SSL encryption and secure servers to protect your data. Payment information is never stored on our servers and is handled securely by our authorized payment partners.

We take reasonable measures to safeguard your personal data from unauthorized access, alteration, or misuse.

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4. Sharing of Information

We do not sell, rent, or trade your personal information.
However, we may share limited details with trusted third parties such as:

• Delivery & courier partners (for shipping purposes)

• Payment gateways (for transaction processing)

• IT & analytics providers (to maintain and improve our services)

All partners adhere to strict confidentiality and data protection standards.

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5. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies help us:

• Remember your login details and cart items

• Analyze website traffic and usage patterns

You can choose to disable cookies through your browser settings, but this may affect certain features on our site.

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6. Your Rights

You have the right to:

• Access or request a copy of your personal data

• Correct any inaccurate information

• Withdraw consent for promotional emails

• Request deletion of your account (subject to legal obligations)

To exercise these rights, contact us at support@protmixfoods.com.

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7. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.